We calculate all shipping charges at the time of checkout, and use the exact item weight with the carrier's rates in order to get the best rate possible. This method ensures the most accurate rates possible and avoids unnecessary shipping over charges. Unlike some other companies, we do not inflate the shipping charges. We do not make money from the shipping costs, and therefore keep our prices as low as possible. Below is a table of the shipping options you will have at the time of checkout:
Stock Interiors ships most molded carpet orders within 2-3 business days, cut and sewn carpet within 5 business days, 15 business days for custom headliners and sun visors, 25 business days for ABS Headliner Boards, and 40 business days for custom seat upholstery. All products are manufactured as ordered, and then shipped by the appropriate carrier. If damages occur in shipping, it is the responsibility of the customer to contact us so that we can file a claim with the carrier.
In the unlikely event that an item was manufactured incorrectly or the product received is not what was ordered, Stock Interiors will replace the item with a correctly manufactured item (same year, make, model, color and material that was ordered) after the original item has been returned, inspected and found to be incorrect. In some cases, a digital photo may be requested from the customer, and may be sufficient evidence.
We will not refund or replace any items that have been cut, altered or damaged through use. Once the product has been installed, it is impossible to determine if it was manufactured incorrectly or installed incorrectly. This Product Fit Guarantee does NOT include cases when the product has been installed incorrectly, or has been cut/altered incorrectly by the installer. We CANNOT guarantee the quality of the installer's work, and we urge you to tell your installer to verify the fit BEFORE cutting the product. We recommend that every customer read our installation instructions before beginning your installation. It is the customer's responsibility to verify that they received the correct product BEFORE cutting, altering or installing the product.
Our Product Fit Guarantee only applies to vehicles that have not been modified from the factory original specifications. We do not guarantee that our products will fit aftermarket modifications or will fit with other aftermarket products installed. The products we sell are designed and manufactured to fit as original; any exceptions will be listed on the item detail page.
Stock Interiors products are warranted to the original owner against manufacturing defects in materials and workmanship for up to one year from purchase. If a Stock Interiors product covered by manufacturer warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, materials and workmanship are covered by this policy. This warranty does not cover damage caused by install, accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
When returning an item, you must contact us first for return authorization. All items received that have not been authorized for return will not be accepted. The return authorization number must be clearly marked on the ouside of the box.
No returns or exchanges will be accepted for products that have been used, cut, trimmed, glued, altered, or damaged through use. We strongly recommend that you read our install instructions prior to installing your items, and if you have any questions or concerns, please contact us first.
Items that have been ordered incorrectly may be accepted for refund or exchange after they have been returned and inspected. Custom made products, made to the specifications of the customer are not returnable.
Because all of our products are custom made, a restocking fee of 25% will apply to all items returned for any reason other than shipping or manufacturing issues (i.e. incorrect item ordered, incorrect color ordered, etc).
Returns for dissatisfaction of color are subject to a restocking fee. For this reason, we strongly recommend that you request a free set of samples prior to ordering so that you can see first hand what color that you will be ordering.
Shipping charges are not refundable. When returning an item that has been manufactured correctly and as ordered, the customer will be responsible for return shipping. No package will be accepted when shipped C.O.D.
We will not accept any items for return after 60 days of the purchase date, or that have been cut, altered or damaged through use.
Stock Interiors is not responsible for any installation charges incurred. This includes but is not limited to: removing your existing auto interior, preparing to install your new items, installing your new items and any material or labor charges resulting from the above.
We will allow you to cancel an order only before the items are manufactured (usually within 24 hours). If you do decide to cancel your order prior to the items being manufactured, we will refund your payment, minus a 5% Cancellation Fee. If you cancel your order after the items have been manufactured, we will refund your payment minus a restocking fee.
If you refuse the delivery of an item that you have ordered, your order will be treated as a returned order. This means that all shipping costs (including the return shipping costs) are not refundable. Your payment will be refunded minus all shipping costs, all delivery refusal charges and a 25% restocking fee.
All International shipping amounts do not include international customs, brokerage or tariff fees. Stock Interiors has a strict policy against misrepresenting the value and/or contents of your order on international customs forms. To misrepresent your order on customs forms would put us at risk legally. Any requests to do such will be ignored.
